Refund policy

Return and Refund Policy

Change-of-mind returns

You may request a return or exchange within 30 days from the date your order is dispatched. This policy applies to orders placed directly on comfortcoshoes.com. Returned items must be in resalable condition and in their original packaging.

Gift cards and Outlet items are not eligible for change-of-mind returns or exchanges. Promotional items may have separate return terms shown at the time of purchase. We cannot process returns for items purchased from another retailer or from one of our other countries’ websites; please contact the retailer or website where you purchased them.

How to start a return

For orders placed from 26 June 2026, visit our Returns & Exchanges page, select Start a return or exchange, and enter your order number and checkout email. Choose the items and request a refund or exchange. Please start the request in the portal before mailing anything back.

Once your return is approved, we will email you a return label. Pack the item securely in its original packaging and send it to the address printed on the approved label. Do not send a return to a different address.

For orders placed before 26 June 2026, email info@comfortcoshoes.com and our Customer Service team will help arrange your return or exchange.

Return shipping and Checkout+

If you added Checkout+ to your order, an approved prepaid return label is included. If you did not add Checkout+, you can purchase a return label in the returns portal. Original shipping charges are not refunded for a change-of-mind return.

Exchanges

You may request a different available size or style through the returns portal. If an instant exchange is offered and approved in the portal, your replacement may be sent before your original item arrives back with us.

If the replacement you requested is unavailable, we will issue store credit for the approved return value so you can choose another item. We will confirm any price difference with you before completing an exchange.

Refunds

If you request a refund and your return is approved, we will refund the eligible amount to your original payment method after receiving and inspecting the returned item. Refunds are usually processed within 3–5 business days after the return is received; processing may take longer during promotional periods. Your bank or payment provider may take additional time to display the refund.

Faulty, damaged or incorrect items

If an item is faulty, arrives damaged, or is not what you ordered, email info@comfortcoshoes.com with your order number and details of the issue. We will assess it and arrange an appropriate remedy. Where the mistake or fault is ours, we cover the return shipping.

The change-of-mind window and exclusions above do not limit any rights you have under applicable law.

Contact

For help with a return, exchange or refund, email info@comfortcoshoes.com or call 866-496-1299. Please include your order number and the email address used at checkout.